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Identifying business processes

Business Processes
We have identified some business processes in their company, some of them are,
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Finance
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Sales
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Stock management
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Distribution
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Finance
Among them, we have selected three main business processes. They are,
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Finance
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Sales
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Stock management
How did we collect the necessary data?
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CEO of Okelta - Gnanasiri Withana Whatsapp calls Okelta Website
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Comparison between the Okelta and Yohan Tiles
Finance
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Both companies offer discounts and offers for their customers, especially in the new year season. Yohan Tiles use software tools to generate reports.
But Okelta does not use software tools to generate financial reports. Generating finance reports using software tools can increase the efficiency and accuracy of the company and reduce the cost of this task. Yohan tiles company offers credit and debit card facilities for customers to make payments but Okelta does not provide that facility. Both of these companies do not spend significant amounts of money on advertising for their business.
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Sales Process
Yohan Tile is a company that uses a good website to improve its sales. Yohan tiles have published available products on their website. On their Facebook page, they mentioned home delivery services.
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But Okelta Tile company does not use a systematic advertising campaign or website to increase its sales.
Stock management (Inventory)
Both companies manually enter the stock data in excel files and calculate the available stocks and handle the orders.
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Therefore, both these companies have a low level of efficiency in managing stocks, as the difficulty of obtaining the required data quickly and easily and the accuracy of the information may be reduced.
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Currently available methods to improve the organization's processes
Finance
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It is better to improve to automate the system. Automation is possible if they use online free financial tools. They can prepare financial reports easily by using report generation tools. By implementing an online payment gateway, customers can buy products, add products to online carts. They can offer discounts and other benefits for customers.
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Okelta can also provide debit and credit card facilities for customers to make payments.
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Sales Process
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An effective way to increase the sales performance of Okelta is to develop a proper website and mobile application. They can publish their tiles and bathware products and give free delivery service which will be an advantage to grow their sales. Tiles are the best-selling items that have multiple variations. And they can give the best offer for the most selling products. Customers can get a clear idea if there is a rating system for each product.
They have to grow their showrooms step by step.
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It is also possible to increase sales by increasing advertising through modern advertising media.
Stock management(Inventory)
Tiles and bathware are both fragile. They can bulk purchase from their authorized dealers and use long-term sales benefits. They can facilitate large quantities in their stock and keep stable product availability for relevant time periods.
Information on stocks should be obtained efficiently and accurately. For that, the data on stocks should be stored in a database and then the required data can be retrieved from it. This will increase the efficiency of the company and make it easier to manage the employees.
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Industry Benchmarks
Internal Benchmarking
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The internal benchmark of Okelta is focusing on their customer base, improving the distribution process with a stable customer base, and providing them with well-certified bathware products.
External Benchmarking
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Okelta has a good comparison with their competitors such as Rocell, Lankatiles, Macktiles, Otto Bathware.
Strategic Benchmarking
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Okelta encourages to follow long-term strategies. They desire to follow SWOT analysis to identify strengths, weaknesses, opportunities and threats.




